Support through all five channels.
Whether you need emergency phone assistance during an exam, an on-ground campus visit, a Zoom walkthrough, a quick WhatsApp resolution, or official email ticketing — our team is here for your institution.
Support Channels
Five ways to reach our technical & success teams.
Select the channel that fits your immediate need — from instant phone calls to on-site campus visits.
Phone Call
Direct phone support line for instant assistance during campus operations, exam schedules, and administrative setups.
Ideal For:
- Urgent operational or exam-day technical assistance
- Direct verbal walkthroughs with system administrators
- Critical access issues requiring immediate escalation
Instant Chat
Quick, real-time resolution for teachers and staff through dedicated WhatsApp channels and integrated web chat.
Ideal For:
- Quick teacher and staff how-to questions
- Sending screenshots or screen recordings of issues
- Fast password resets and login assistance
Institution Visit
On-campus visits by our technical team for leadership alignment, faculty workshops, and launch day management.
Ideal For:
- In-person faculty and administrator onboarding workshops
- Campus launch day physical assistance and QR rollouts
- Strategic alignment meetings with board and leadership
Zoom Meeting
Scheduled video sessions for administrator walkthroughs, faculty training workshops, and remote technical guidance.
Ideal For:
- Deep-dive administrator dashboard walkthroughs
- Remote faculty training & Q&A webinars
- Screen sharing for complex data mapping & setup
Email Support
Official email support desk for technical queries, data migration requests, and administrative documentation.
Ideal For:
- Complex data migration & CSV roster import files
- Official institutional documentation & agreement queries
- Non-urgent feature requests and feedback logs
Service Guarantees
Commitments we maintain for your institution.
Support is not an afterthought at AimIntellect — it's an core component of our managed platform service.
99.9% Uptime SLA
High-availability cloud infrastructure with continuous monitoring and automated failover.
Dedicated Technical Account Manager
A single point of contact who understands your campus structure and technical setup.
Exam Period Support Scaling
Proactive server capacity scaling and dedicated engineer standby during exam schedules.
Direct WhatsApp Escalation
Dedicated WhatsApp group for campus leadership and IT heads for instant communication.
Support FAQ
Frequently asked support questions.
How fast does your team respond during exam periods?
During high-traffic exam schedules or platform launches, our phone hotline and WhatsApp escalation channels operate with immediate response times and active server monitoring.
Can our institution have a dedicated WhatsApp group?
Yes. Every onboarded institution receives a dedicated WhatsApp support channel connecting your key administrators and IT leads directly to our technical success team.
Do you visit campuses in person for faculty onboarding?
Absoluty. Our technical team conducts on-ground campus visits for leadership alignment, faculty workshops, and physical launch day management across India.
How do we report technical issues or data migration requests?
You can send files or tickets directly to institutions@aimintellect.com or message your dedicated WhatsApp channel. All tickets are tracked with a guaranteed response SLA.
Have a support query or need assistance?
Reach out through any of our 5 support channels. Our team is ready to assist your campus.